Terms and Conditions
The following terms and conditions apply for all orders made by consumers and entrepreneurs through our online shop.
A consumer is any natural person who completes a transaction for the purpose of which can be predominately attributed as neither commercial nor self-employed professional activity. An entrepreneur is a natural or legal person or a special fund subject to public law who, at the conclusion of a legal transaction, engages in trade in exercising his commercial or self-employed professional activity.
For entrepreneurs, these terms and conditions also apply for future business relations without further indication. If the entrepreneur uses contradictory or additional terms and conditions, their validity is hereby objected; they only become a component of the contract when we have expressly agreed to them.
2. Contract partner, contract conclusion
The sales contract is made with Zeolith-Bentonit-Versand.de (Zeolite-Bentonite Shipping).
The presentation of products on the online shop represents a binding offer upon conclusion of a contract for an article. Products may initially be placed in the basket as a non-binding agreement and your entries may be updated at anytime by using the provided editing tools throughout the ordering process before submitting your binding order. By clicking the order button, the contract to accept the goods contained in the shopping basket goes into effect. Immediately after submitting the order, you will receive another confirmation via email.
3. Contract language, contract text record
The language available for contract conclusion is German.
We record the contract text and will send you the order information and our terms and conditions via email. You can view and download our terms and conditions at anytime here on our website. You can view your previous orders on your customer login account.
4. Delivery conditions
In addition to the provided product prices, a shipping cost is added to the total. More information on shipping costs can be found next to the product information. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.*
You have the option to collect products at ZeoBent Produktions GmbH, Eichendorffstr. 35, 09131 Chemnitz, Germany during the following shop hours: Monday- Friday from 9:00am – 6:00pm.
The following payment methods are available for you on our shop:
When choosing the advance payment method, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
When submitting an order, provide us your credit card information. After verifying that you are the rightful cardholder, we will prompt your credit card institution to inititate the payment transaction immediately after placing the order. The payment transaction will be carried out automatically by the credit card institution and your card will be charged.
SEPA direct debit
When submitting an order, provide us with a SEPA mandate. We will inform you via a pre-notification of the date on which your account will be charged. Upon submission of the SEPA mandate, we will prompt our bank to initate a payment transaction. The payment transaction will be carried out automatically and your account will be charged.
The account charge will issue the shipment of goods.
PayPal, PayPal Express
During the ordering process you will be transferred to the online provider PayPal. In order to be able to pay the invoice amount through PayPal, you must already be registered there or register as a first time user, log in with your access data, and confirm to us the payment method. After placing an order on the online shop, we will prompt PayPal to initiate the payment transaction. You will receive further instructions when placing an order. The payment transaction will be carried out automatically by PayPal immediately afterwards.
Immediate bank transfer (SOFORT Überweisung)
After submitting an order, you will be transferred to the website of the online provider SOFORT Überweisung. In order to be able to pay the invoice amount through immediate bank transfer (SOFORT Überweisung), you must enable an activated online banking account with a PIN/TAN procedure through SOFORT Überweisung, log in to the corresponding account, and confirm to us the payment method. You will receive further instructions when placing an order. The payment transaction will be carried out immediately afterwards by SOFORT Überweisung and your account will be charged.
After submitting an order, you will be transferred to your bank's website. In order to be able to pay the invoice amount through Giropay, you must enable an activated online banking account with a PIN/TAN procedure through Giropay, log in to the corresponding account, and confirm to us the payment method. You will receive further instructions when placing an order. The payment transaction will be carried out immediately afterwards and your account will be charged.
After clicking the button "Pay with Amazon", you will be tranferred to the website of the online provider Amazon before concluding the purchasing process on our online shop. In order to faciliate the purchasing process and to be able to pay the invoice amount through Amazon, you must already be registered there or register as a first time user and log in with your access data. Through Amazon you can select your saved delivery address and payment method, which confirms to us the use of your data through Amazon and the payment order. You will receive further instructions when placing an order. Afterwards you will be transferred back to our online shop where you can finish the purchasing process.
Immediately after an order is placed, we will prompt Amazon to initiate the payment transation. The payment transaction will be carried out automatically through Amazon.
Purchase on account through BillPay
To pay the invoice amount through the online provider BillPay, you do not have to be registered there. After successul address and credit verification as part of the ordering process and submission of the order, we will assign our claim to BillPay. In this case, you can make payments with debt-discharing effect only to BillPay. The terms and conditions and privacy statement from BillPay – in addition to our terms and conditions – apply for payment processing through BillPay. Further information and BillPay's full terms and conditions can be found at: https://www.billpay.de/agb/.
Cash payment upon collection
The invoice amount is paid upon the collection of goods.
6. Retention of ownership
The goods remain our property until full payment has been received.
For entrepreneurs, the following additionally applies: We retain ownership of the goods until full payment of all open claims from ongoing business relations. You may resell the retained goods through normal business operations; all claims arising from this resale – independent of a combination or mixture of the retained goods with a new item – are assigned to us in advance in the amount of the invoice, and we accept this assignment. You remain authorized to collect the claims, however, we may also personally collect the claims insofar as you are unable to meet your payment obligations.
7. Damages in transit
Should goods be delivered with obvious damages caused in transit, please report it to the delivery agent as soon as possible and contact us promptly. Failure to make a timely complaint or to contact us will have no consequences for your legal claims or their implementations, particularly your warranty rights. However, it is helpful to us when asserting our claims against the carrier or transport insurance.
The risk of accidental loss or accidental deterioration is transferred to you as soon as we have delivered the item to the forwarder, carrier, or any other person or institution charged with carrying out the shipment. Among merchants, the regulated obligation of examination and notification in § 377 HGB (German Commerical Code) applies. If you refrain from the regulated notification stated therein, the goods shall be deemed approved, unless they concern a defect which was not apparent during the examination. This does not apply in the case that we fraudulently conceal a defect.
8. Warranties and guarantees
Statutory warranty rights apply. Information on additional valid offer guarantees and their precise conditions can be found with each product and on special information pages on our online shop.
9. Codes of conduct
We have subjected ourselves to the following codes of conduct:
Trusted Shops Quality Criteria
http://www.trustedshops.de/shopbetreiber/qualitaetskriterien.html (in German)
10. Dispute resolution
The European Commission provides a platform for online dispute resolution which can be found at: https://ec.europa.eu/consumers/odr/.
We are prepared to take part in an out-of-court arbitration process before a consumer arbitration board.
The general consumer arbitration board of the Center for Arbitration is responsible: Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.
11. Final provisions
If you are an entrepreneur, German law under exclusion of the UN sales law applies:
If you are a merchant in the sense of the German HGB (Commercial Code), a legal entity under public law, or a special fund subject to public law, the exclusive place of jurisdiction for all disputes of contractual relations is between ourselves and you, our place of business.
Status as of 17.08.2018
*International Shipping - Important Information
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us , the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Customs, Duties and Taxes
Customs forms for non-EU shipments show the value of items included in the delivery by product type. We reserve the right to provide such information to customs in order to simplify the process for our customers or due to legal obligations. Customs can open and control packages, we have no influence over that.
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Note: The customs authorities of some countries require a special proof of identification from the importer of goods before a shipment is cleared. As the importer of the goods, you or the recipient of the shipment may be required to provide an identification number, e.g. national identification number, CPF or tax number.
About Customs, Duties & Taxes
When ordering you're responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the Europien Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; ZeoBent has no control over these charges, nor can ZeoBent predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note: Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.