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Data protection


Data protection declaration

We are glad that you have showed an interest in our website. The protection of your privacy is very important to us. In the following we will provide detailed information about how we treat your personal data.


Storage of access data in server log files

You are able to visit our website without providing any personal details. We only save access data in so-called server log files, such as the name of the requested file, date and time of the request, the volume of data transmitted and the provider making the request. This data is assessed for the sole purpose of ensuring an error-free operation of the website and improving our service and do not allow any conclusions to be drawn regarding your person.


Data collection and use for contract processing and the opening of a customer account

We collect personal data if, within the scope of your order, you voluntarily agree to this in the course of contact with us (e.g. by contact form or e-mail) or when opening a customer account. The relevant input form contains information about which data is collected. The data you provide is used for contract processing and the processing of your requests. Following a complete processing of the contract or a deletion of your customer account your data is blocked from further use and then deleted once the tax and commercial law retention periods have come to an end, as long as you have not explicitly agreed to a further use of your data or we reserve the right to an additional use of the data which is legally permitted and of which we will inform you. You may delete your customer account at any time which you may do via one of the means of contact below or using the relevant function in the customer account.


Data transfer for fulfillment of the contract

We will pass on your data to the shipping company commissioned, so long this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will forward the required payment data to the credit institution and any payment service providers commissioned by us in order to process the payments. Occasionally, the selected payment service providers also collect this data themselves, provided an account has been created. In this case, you must log in to the payment service provider with your access data during the ordering process and the privacy policy of the respective payment service provider will apply in this situation. 


Use of data for e-mail newsletter subscription

If you subscribe to our newsletter we will use the necessary data or the data provided separately by you in order to regularly send you our e-mail newsletter. The subscription to the newsletter can be cancelled at any time and can be done via one of the means of contact below or using the relevant link in the newsletter.


Identity and credit assessment with Billpay payment method

If you opt for one of the payment options offered by our partner Billpay GmbH, https://www.billpay.de/endkunden/ you will be asked during the order process to provide Billpay with the data required for the processing of the payment and an identity and credit assessment. Once you give your approval, your personal data (name, surname, house number, street, zip /postal code, state/ county, date of birth, telephone number and, for direct debit, the account details), as well as data about the order, will be given to Billpay. For the purpose of the identity and credit assessment, Billpay or a company contracted by Billpay, will provide data to credit agencies and will obtain information and, if required, credit information on a mathematical - statistical basis. Detailed information about this and the credit agencies used by Billpay is available under the Billpay GmbH data protection regulations https:/www.billpay.de/allgemein/datenschutz/. Billpay may also employ a third party for the detection and prevention of fraud. The data obtained in this way may be saved by the third party in an encoded format so that only Billpay is able to read it. This data is only used if you opt for a payment method using our cooperation partner Billpay. Otherwise, the data expires automatically after 30 minutes. You may revoke your consent to Billpay at any time. However, Billpay remains entitled to process, use and transfer your personal data to the extent necessary or legally required for contractual payment processing, or if a court or authority demands it of them. This data is only used if you opt for a payment method using our cooperation partner Billpay. Otherwise, the data expires automatically after 30 minutes.

Use of cookies

In order to create an attractive website and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small text files that are saved on your terminal. Some of the cookies we use are deleted at the end of a browser session, i.e. after you close your browser (so-called session cookies). You can set your browser such that you are informed when cookies are in use and for each individual use decide to accept it or to refuse the use of cookies for certain cases or in general. By refusing the use of cookies, the website functions may be restricted. 

Use of Google Analytics for web analysis

This website uses Google Analytics, a web analysis service from Google Inc. (www.google.de). Google Analytics utilizes so-called “cookies”: text files which are saved to your computer and enable an analysis of your use of the website. The information about your use of this website gathered with the cookie is generally transferred to a Google server in the USA and saved there. If the IP address is made anonymous on this website, Google still reduces your IP address within European Union Member States or other contracting states in the European Economic Area. The full IP address is only transferred to a Google server in the USA and then shortened in exceptional cases. IP anonymity is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the site, draw up reports on site activity and render services connected to the website and internet use for the site operator. The IP addresses from your browser transferred by Google Analytics are not connected to other Google data. It is possible to prevent cookies from being saved by using an appropriate setting of your browser software. However, we would like to indicate that, in doing this, you will not be able to use all functions of this website in their entirety. Furthermore, it is possible to prevent the transfer of data to Google gathered by cookies and data containing information about your website use (inc. IP address), as well as the processing of this data by Google, by downloading and installing the browser plugins available via the following link:http://tools.google.com/dlpage/gaoptout?hl=de. Alternatively, click on the link a href="" javascript:gaOptout()"">diesen Link</a> on your browser plugin to prevent Google Analytics from compiling data from this website in the future. To this end, an Opt-Out cookie will appear on your terminal. If you delete your cookies, you must click on the link again.

Re-targeting

Our website uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.

Use of Facebook plugins

This website utilizes so-called social plugins (“plugins”) from the social network Facebook, which is operated from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA (“Facebook”). The plugins are labelled with a Facebook logo or the add-on “Facebook Social Plugin”. An overview of the Facebook plugins and their appearance are available at: http://developers.facebook.com/plugins. If you access a page on our website which contains one of these plugins, your browser creates a direct connection with the Facebook servers. Facebook transfers the plugin content directly to your browser and integrates it with the website. Through the integration of the plugins, Facebook receives notice that your browser has accessed the corresponding site of our website, even if you do not have a Facebook account or are not logged in. This information (inc. your IP address) is directly transferred and saved to a Facebook server in the USA. If you are logged into Facebook, it can directly record your visit to our website in your Facebook account. When you use the plugins, for example by clicking the “Like” button or writing a comment, the corresponding information is directly transferred and saved to a Facebook server in the USA. The information is also published on Facebook and can be seen by your Facebook friends. For the purpose and extent of data collection and further processing and use of data carried out by Facebook, as well as your rights in this area and possible settings regarding privacy protection, please refer to Facebook’s data protection policy: http://www.facebook.com/policy.php. Facebook may use this information for promotional, market research and necessary configurative purposes concerning the Facebook site. For this, usage, interest and relationship profiles are created by Facebook to, for example, analyze your use of the website with regard to the advertisements displayed on your profile, inform other Facebook users about your activity on our website and render further services connected with the use of Facebook. If you do not want Facebook to record the data collected about our website directly in your Facebook account, you must log out of Facebook before visiting our website. You can completely prevent the download of Facebook plugins, including add-ons, for your browser , e.g. with the “Facebook Blocker” (http://webgraph.com/resources/facebookblocker/) or the Script Blocker (http://noscript.net/).

Use of Google+ Plugins (e.g. “+1” button)

Our website uses so-called social plugins from the social network Google+ which is operated from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). The plugins can be recognised by the use e.g. on buttons with the symbol “+1” on a white or coloured background. An overview of the Google plugins and their appearance can be found here: https://developers.google.com/+/plugins. f you access a page on our website which contains one of these plugins, your browser creates a direct connection with the Google servers. Google transfers the plugin content directly to your browser and integrates it with the website. Through the integration of the plugins, Google receives notice that your browser has accessed the corresponding site of our website, even if you do not have a Google+ profile or are not logged in. This information (inc. your IP address) is directly transferred and saved to a Google server in the USA. If you are logged into Google+, it can directly record your visit to our website in your Google+ profile. When you use the plugins, for example by activating the “+1” button, the corresponding information is directly transferred and saved to a Google server. The information is also published on Google+ and can be seen by your contacts. For the purpose and extent of data collection and further processing and use of data carried out by Google, as well as your rights in this area and possible settings regarding privacy protection, please refer to Google’s data protection policy: http://www.google.com/intl/de/+/policy/+1button.html. If you do not want Google to record the data collected about our website directly in your Google+ profile, you must log out of Google+ before visiting our website. You can completely prevent the download of Google plugins, including add-ons, for your browser, e.g. with the Script Blocker (http://noscript.net/).

Feedback reminder through Trusted Shops

If you have given us your explicit consent during or after your order by activating a corresponding checkbox or by clicking on a dedicated button, we will send a reminder to the given E-mail address to submit a review of your order to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de). This consent can be withdrawn at any time by sending a message to the contact option described below or directly to Trusted Shops.

Right to access and contact options

You reserve the right to obtain information free of charge regarding the data we have saved concerning your person, as well as the right to amend, block or delete this data. For questions regarding the collection, processing or use of your personal data, for access, amendment, blocking or deletion of data, and the cancellation of any consent given or an objection to a particular use of the data, please contact us directly using the contact information in our legal notice.

 As of 02/2018