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Cancellation policy

Consumers have a fourteen-day withdrawal right. 

Right to cancellation
You have the right to cancel this contract within 14 days without stating any reason. The cancellation period refers to fourteen days after the day on which you or a named third party who is not the carrier took possession of the goods. In order to exercise your right to cancellation, you are obliged to inform us of your decision to cancel this contract by means of a clear statement (e.g. with a letter sent by post, fax or e-mail) sent to

ZeoBent Handels GmbH
CEO Marika Müller
Weißen 2
D-07407 Uhlstädt-Kirchhasel
Phone: +49 (0)36742 673937
Fax: +49 (0)371 - 30 27 47
E-mail: info@zeolith-bentonit-versand.de

You may use the attached cancellation form template. However this is not mandatory. It is sufficient for compliance with the cancellation period for you to send notification of the exercise of the right to cancellation before the cancellation period has ended. 
Link to cancellation form: www.zeolith-bentonit- versand.de/download/en/legal/Cancellationform.pdf

Consequences of cancellation

If you wish to cancel this contract, we are obligated to reimburse all payments that we received from you, including the delivery costs (excluding any additional costs which arose due to a request for a different mode of delivery to the low-price standard delivery which we offer), immediately and at the latest within fourteen days following the day on which we received the notification regarding your cancellation of this contract. For this reimbursement we will use the same payment method which you used for the original transaction, unless another method has been expressly agreed upon; you will not be charged additional fees for this reimbursement. We can refuse the reimbursement until we have received the goods or you are able to prove that you have sent the goods, whichever is earlier. 

The goods should be returned or handed over immediately, and in any event not later than fourteen days, from the date on which you inform us of the cancellation of the contract, to:

ZeoBent Produktions GmbH
Eichendorffstr. 35
09131 Chemnitz
Germany

The time period is deemed observed if you send the goods before the period of fourteen days has ended. You shall bear the direct costs of the return of the goods.
You must only pay for any loss in value of the goods if this diminished value resulting from the handling other than what is necessary to ascertain the nature, quality and functioning of the goods can be traced back to you.

The right to cancellation does not apply to the following contracts:
Contracts regarding sealed goods which are not suitable for return on the basis of health protection or hygiene if the seal was removed after delivery.